Lapoche Hanging Toiletry Kit

Delivery We use Couriers Please or similar for same or next day shipping in Sydney & Melbourne. Shipping is $9.95 per large box*, and includes delivery to you and return shipping to us. Your rental items will arrive to you in one or more boxes with cloth covers. Please keep the cloth covers and boxes so you can repackage and return. Purchased accessories will be packed inside your luggage *We pack everything inside the largest suitcase you rent, additional $9.95 charges apply only if you order multiple large suitcases.

Drop Off Your items will be booked to arrive one business day PRIOR to your booking start date. Couriers are reliable 90% of the time if the receiver is there for delivery (or authority to leave in a safe place). Our experience has shown if you are not home for delivery or there is no ATL, this can cause delays as your items are sent back to warehouses with re-delivery attempts. We recommend organising delivery to your work or a neighbour’s place if you are unlikely to be there or if there is no safe place for Authority to Leave. If your booking start date is on the weekend or Monday, your scheduled arrival will be Friday.

Return Your rental items return is pre-booked and free with collection the next business day after the end of your rental period. Please have the items emptied, tidied (travel labels removed and all personal belongings emptied), put the cloth covers back on and re-box using the tape provided. Attach your shipping labels and leave out for our couriers to collect. We take care of cleaning so you don’t need to worry. If your booking ends on a Friday or Saturday, collection will be Monday. Please ensure you are organised and have the packages ready with labels attached the morning of the booked collection date. If our couriers are unable to take the package, you will be charged a $9.95 re-delivery fee in addition to late fees.

Late returns In the unlikely event that you returned your rental item back late, you will incur late fees. Please see FAQs for more details. If your travel plans change, or you are delayed, please refer to the contact details provided with the case and we will change your booking details accordingly. You will be charged the normal rental fees if we have more than 24 hours’ notice. If less than 24 hours’ notice, late fees will apply. Please read our FAQ’s for more details.

Warranty This bag is covered by a manufacturers warranty which covers manufacturer's defects. We will process and manage all warranty claims.

Wear & Tear Due to the nature of travel, wear and tear to the bags is unavoidable and expected. Wear and tear includes marks or scuffs to the outside of the case; wear that does not impact the function of the case and minimal colour transferance or marking on the interior.

Reporting Damage You will receive an information booklet inside your case with what to do and who to contact in case of damage, including airline damage. Please leave this booklet in the case whilst travelling and refer to it if needed. If your bag arrives to you damaged, please contact us within 8 hours to report it so we can take the correct steps. Please report damage even if you can still use the bag, if the damage is not reported we will automatically revert to our damage cover policy in which you may incur charges.

Damage Cover We offer $150 accidental damage cover for $4.95 per bag at check out. This means any damage to the bag caused by you (for example broken parts, spills or uncleanble odours) is covered, we will take care of the repairs. If the damage exceeds $150 or the bag needs replacing, $150 of the cost is covered and you will be liable for any remaining moneys. If you choose not to purchase damage cover, the maximum amount charged in the instance of accidental damage is market value of the bag plus a $20 admin fee, you will also get to keep the bag.

Lost or Stolen Bags If your bags become lost or stolen please work with the airlines or responsible parties to relocate the bags. Please also advise us ASAP, we will alter your booking accordingly and offer extensions at the rental price rather than charging late fees if we are notified more than 24 hours before the end of your booking period. In the case of lost or stolen bags (no return) we will charge you the market value of the bag and issue a tax invoice. This will then be able to be claimed through your travel insurance.