Refund Policy

If the User wishes to cancel an order, a cancellation request form must be submitted on Luggage Collectives’s website as soon as possible. No cancellation fees will be applied when cancelling a booking more than 14 days prior to the start of the rental period. When cancelling within 7 days of your rental period, a $19.95 cancellation fee will be applied and a fee of $12.95 will be applied when cancelling between 7 days and 14 days prior to your rental period. Once the item has been dispatched from Luggage Collectives’s premises, a refund request must be submitted instead of cancellation request via Luggage Collective’s website.

All Luggage which is to be returned because of incorrect sizing or because the User has changed their mind must be sent back to Luggage Collective within twenty-four (24) hours of signing for the delivery (unused). A refund request must be submitted within 24 hours of delivery. Any refund requests submitted after 24 hours are not eligible for a refund. Once Luggage Collective has received an unused luggage back at the warehouse, Luggage Collective will issue the User a full refund of the luggage rental cost, minus the shipping cost.

Whilst Luggage Collective will make every effort to process a refund/cancellation as quickly as possible, the refund process can take approximately ten to twenty (10-20) working days dependant on the independent processing time taken by the User’s credit card provider and the User acknowledges that Luggage Collective has no control over such Credit card issuers processes.

Luggage Collective may cancel these terms and conditions or cancel the delivery of Luggage at any time before the Luggage is delivered by giving written notice. On giving such notice Luggage Collective shall repay to the User any sums paid in respect of the Price. Luggage Collective shall not be liable for any loss or damage howsoever arising from such cancellation. In which event Luggage Collective will issue the User a full refund of the luggage rental cost, minus the shipping cost.

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